What seemed to be the eternal conflict between the marketing, sales and support departments is no longer an issue.
Which company would rather lose sales opportunities because sales and marketing departments fail to communicate?
Who longer affords to lose customers because sales, tech and support cannot convey the necessary information in time?
A XRM solution manages relationships between any type of entities allowing communication and information exchange between departments.
We are experts in implementing XRM / CRM (Customer Relationship Management) solutions, allowing all departments involved to share information about customer in a history file (dossier) of each client. A CRM solution will allow traceability of each customer relationship, from opportunity stage, to post sales and support applications. In this way, the activity of each department will be visible and the impact on company results will be properly evaluated.