IT - The CRM solution will enable resource management
IT products and services providers may be assisted by CRM across their entire activity: from promotion and sale, to project management and support. The CRM solution will enable resource management, execution time recording and consumed resources. Having centralized data, support department employees may access customer history and other data relevant to their work. The professionalism level of customer interactions will visibly grow by increasing the speed of response and by access to requests support status, meeting all quality standards of the company.